Contact Us

Service Email：support@chiccharmy.com

Phone number：+86 17301072982

Operations Manager： Jannie

Return Address: To return items to the nearest return location, please first reach out to our customer service at (payment@ootdnova.com), and we will respond within 48 hours. If you have any questions, feel free to email us.

Please ensure your account email is correct so you receive an order confirmation after a successful purchase. This will include order details such as the order number. If you do not see it, check your spam folder and add us to your safe sender list.

Please visit our Help page for information on topics such as purchasing, payment options, delivery, and dispute resolution.

Note: Returns cannot be processed without contacting our customer service team.